We have used them for their VIP program for air conditioning service. We have never had a problem. However, whenever I leave a message, I never get a call back. I have also even scheduled someone to come out in the past and then no one showed up. Have been trying to get a plumber out, but am not getting my calls returned. Had one plumber out who told me the part I need, wasn't sure when he could get it, told me I could buy it at Lowe's, but it needed to be soddered, so would have to call them out again. Paid over $100 to be told that. But, never a problem with getting air conditioning service or the VIP program. Just don't call when they're closed or busy...you won't get a call back and will just have to keep calling until someone is available to answer.
Dakota.... excellent service and customer relations! Answered in a manner that explained the question/comment so that I understood. Great representative of Air& Energy.
This is the worst customer service I have ever had. Last year We purchased a new air conditioning system from A and E. In April we had an issue with our ac. When I called for service I asked if we could use our VIP program to cover the call since the tech told me it would. A couple weeks later we had another service call different than the previous one. So we were billed and paid for another service call. I decided that we were not happy with the service and not allowing our service calls to be covered by our VIP service. I asked or a refund of our VIP service. I was told by Jessie that we would' be refunded our $174. When I got my credit card statement we were reimbursed $140. When I called several times no one would talk to me about it, even the owner. I know $35 doesn't seem like much. It is the principal at this point. I have never had such poor treatment. I would never use them again for anything. I will be sure to tell all of my friends too. This is not how you treat customers!!!
A&E sold me a new combo A/C & heat pump system 11+ years ago, to replace window units & gas furnace. At the time, it was kind of pricey for me. Now in all these years I've had one minor 15-min. repair and it's still running perfectly and whisper-quiet and has MORE than paid for itself in gas/electric bills!
Great follow-up service. Quick response to problems with our AC. Very happy with staff.
Neil Johnson
Air Energy is a US Plumber based in Bradenton, Florida. Air Energy is located at 555 6th Ave W, Bradenton, FL 34205, USA.
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