JCPenney is a great store , they have quality products and great prices.
I am currently on the phone waiting for someone to pick up. It's been 7+ minutes. Why don't they have anyone answering the phone?
8/30/16 Just received an inquiry call from Penney resulting in refund. Somebody there is still competent and this is appreciated.
Jcp shipping process absolutely suck! I ordered some hair products on the 17th of September it is now the 30th and I don't have my items! The delivery dates were 23-26. Needing it by the 29th. Why give a time frame if it's a lie! I'm pissed cause I chose store pick up because the dates were faster! NEVER AGAIN WILL I ORDER FROM THEM OR EVER GIVE A REFERENCE! #No stars
Tried to call the store to check on a month old order which hasn't come in. The machine answers , but nobody answers the phone. Why don't they disconnect the phones to at least save us from wasting our time. No wonder they are doing poorly.
On 8/10/16 I ordered an item for free delivery to the Bradenton FL store. On 8/11/16 my credit card was charged $54.46. After hearing nothing we checked the card account and noted a refund of $51.11 on 8/22/16. Calling both the 800 number and the store elucidated that they had called the wrong number to notify arrival (correct number on order) and after 10 days had canceled the order. The $3.11 short was some technicality which was "not their fault" but could be credited if I re-ordered.
There will be no re-order and Penney have lost another long time customer.
Jcpenney is a US Department Store based in Bradenton, Florida. Jcpenney is located at 303 301 Blvd W Ste 701, Bradenton, FL 34205, USA.
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