I bought an expensive riding mower from this store. When I needed my 1st service, I got stood up by a lawn mower repair guy named Jessy who failed to make the appointment. He rescheduled. Then, failed the 2nd appointment too, causing me to have to stay home from work for 2 days.
I will NEVER do business with Sears again! I've always heard that they are the place to go for appliances and for the last two months I have had a horrible experience. The stores and corporate are never on the same page and they give you the run around in every way possible. I am writing this poor review as I'm standing in the store. That's how horrible my experience is. I will be at Home Depot or Lowes from now on.
I tried contacting the store manager, but it all goes to voicemail and no-one returns the calls. I tried calling Sears corporate and all the Service calls get routed to India. Sears has lost a lifetime customer, I'll never walk into their store again. The guy 'Jessy' was so unprofessional I know now that Sears is a dead brand to hire such irresponsible people to repair their mowers.
I tried contacting the store manager, but it all goes to voicemail and no-one returns the calls. I tried calling Sears corporate and all the Service calls get routed to India. Sears has lost a lifetime customer, I'll never walk into their store again. The guy 'Jessy' was so unprofessional I know now that Sears is a dead brand to hire such irresponsible people to repair their mowers.
Purchased a Kenmore 900.00 Refrigerator never worked right from day one now over 3 months and NOTHING. They keep replacing parts that are not needed spent more than the new Refrigerator is worth. Constant calls from one to two hours with Sears with people that you dont even understand because they are from another country. Manager at Sears store where I bought it does not want to get involved. Would NEVER NEVER recommend this store to anyone...RUN WHILE YOU CAN!! WROST CUST SERVICE THAT I HAVE EVER EXPERIENCED!!
I bought an expensive riding mower from this store. When I needed my 1st service, I got stood up by a lawn mower repair guy named Jessy who failed to make the appointment. He rescheduled. Then, failed the 2nd appointment too, causing me to have to stay home from work for 2 days.
Ordered online, I've called the store for the past 2 days to see if my order wad ready and cannot get anyone to answer. I have tried customer service, jewelry, merchandise pickup and automotive and no luck.
Jessy the lawnmower repair guy doesn't show up for multiple appointments.
Sears is a US Department Store based in Bradenton, Florida. Sears is located at 303 301 Blvd W, Bradenton, FL 34205, USA.
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