Some beautiful rings
I called Jared, they called Kay, and the ring was sent back. A week later, i call for the status and they have no record. After ages on the phone, i get "we sent it out, we haven't gotten it back". Really think this place needs new management/staff. They currently don't deserve any decent business. You'd think employees dealing with such expensive items would be of higher class.
No Stars for Kay Jewelers!!! Watch out for their refund policy!!! My husband bought me a bracelet as a gift but the clasp would not stay closed. I tried to exchange it for the identical item but it was not available. I did not see another bracelet I wanted in the store so asked for my cash refund as the receipt read that he paid for the item in cash. The store associate said the only way to get a refund was for it to be mailed to me in 10 business days! That's ridiculous! The bracelet wasn't that expensive that they would not have the cash available and it was late in the day. Needless to say KJ has lost our business and that of many others.
I called simply to ask for a phone number for another store in the mall and was laughed at. Whoever you were, I didn't appreciate that.
Well, my daughter was shopping for a Mother's Day gift with her 2 kids she was in scrubs for she works at a Dr.s office and she has tattoo-the joke was a sales person (women) who I will not name took one look at the tattoos and said no we don't carry diamond earrings. So, she went across to the other jewelry store and bought $2,000 IN GIFTS. THANK YOU TO THAT SALES PERSON WHO REFUSED TO HELP MY DAUGHTER FOR I LOVE MY EARRINGS !!!!!! And you lost customers forever!!!!!!
I went in to pick up a ring that had been mailed from Jared in Brandon. Because the ring as the wrong size, i asked Kay to send it back to resize. They told me they don't send things out unless they were purchased there. When i told them that was incorrect, they said "our policy changed"
Kay Jewelers is a US Jewelry Store based in Bradenton, Florida. Kay Jewelers is located at 303 US 301 Blvd W, Unit 869, Bradenton, FL 34205, USA.
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